Privacy Notice is available to view here:
 

Natu Sanare Lactation and Holistic Services

Last updated: 8 September 2026

Your privacy matters to us

At Natu Sanare Lactation and Holistic Services, we understand that the information you share with us can be personal and, at times, very sensitive.

Whether you are contacting us for lactation support, holistic therapy or another service, we want you to feel confident that your information is treated with respect, confidentiality and care.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have over your information.

We follow applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018.

1. Who we are

Natu Sanare Lactation and Holistic Services is responsible for looking after your personal information.

Contact details

Natu Sanare Lactation and Holistic Services
7 Star Lane
Holbeach Bank
Spalding
Lincolnshire
PE12 8BQ

Email: jaynecozensibclc@gmail.com
Telephone: 07766666023

If you have any questions about how we use your information, please contact us using the details above.

2. What information we collect

We only collect information that is relevant and reasonably necessary for providing our services and running our business.

Depending on the service you use, this may include:

• Your name and contact details.

• Your address where needed.

• Appointment and booking details.

• Information about your health and wellbeing.

• Relevant medical history and circumstances.

• Information relating to pregnancy, birth, breastfeeding and lactation where relevant to the service provided.

• Information you provide during consultations or therapy sessions.

• Treatment, consultation or support notes.

• Information about your preferences and individual needs.

• Payment and transaction information. SUM UP  is currently used to take payment. They have their own Privacy Notice https://www.sumup.com/en-gb/privacy/

• Information contained in emails, messages or other correspondence with us.

• Information you voluntarily choose to provide.

We aim to collect the minimum amount of information needed for the purpose for which it is being collected.

3. Information about your health

Some of the information you share with us may relate to your physical or mental health, breastfeeding or lactation, and may therefore be classed as special category personal data under UK data-protection law.

Because this information is particularly sensitive, we take additional care to protect it. UK data-protection law requires both a general lawful basis and an additional condition when special category data is processed. (ICO)

We only collect and use health information when it is necessary, relevant and lawful for the service we are providing.

Where appropriate, we may ask for your explicit consent to process particular sensitive information.

4. Why we use your information

We may use your information to:

• Respond to your enquiries.

• Arrange and manage appointments.

• Provide lactation support.

• Provide holistic therapy services.

• Understand your individual needs and circumstances.

• Prepare for and carry out consultations or therapy sessions.

• Keep appropriate client records.

• Communicate with you about your appointments and services.

• Process payments.

• Manage our accounts and business administration.

• Meet legal, professional, regulatory or insurance requirements.

• Deal with questions, concerns or complaints.

• Protect your health, safety and wellbeing where necessary.

We will not use your information for purposes that are incompatible with those explained in this Privacy Policy unless we are legally permitted or required to do so.

5. Our lawful basis for using your information

Data-protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract
Where processing your information is necessary to provide a service you have requested.

Legal obligation
Where we are legally required to collect, retain or disclose information.

Legitimate interests
Where using information is necessary for the reasonable and proper running of our business and does not unfairly affect your rights.

Consent
Where you have freely given consent for us to use your information for a specific purpose.

Where we process health information or other special category data, we will also ensure that an appropriate additional condition is met as required by UK data-protection law. (ICO)

6. Keeping your information confidential

We understand the importance of confidentiality, particularly when you are discussing your health, pregnancy, birth, breastfeeding, family circumstances or personal wellbeing.

Information you provide to us will be treated as confidential and will only be accessed or used when there is a genuine need to do so.

There are limited circumstances where we may need to disclose information without your permission, such as where:

• We are legally required to do so.

• Disclosure is necessary to protect someone's vital interests.

• There is a serious concern about someone's safety or wellbeing.

• Disclosure is otherwise permitted or required by law.

Where possible and appropriate, we will discuss such disclosure with you first.

7. Who we may share your information with

We do not sell your personal information.

Where necessary and lawful, we may share relevant information with:

• Healthcare or other professionals involved in your care, where appropriate.

• Professional advisers, such as accountants, insurers or legal advisers.

• Organisations that provide essential services to our business, such as booking, payment, email, IT or secure storage providers.

• Regulators, government bodies or law-enforcement authorities where we are legally required to do so.

• Emergency services where disclosure is necessary to protect someone's vital interests.

We aim to share only the information that is necessary for the particular purpose.

8. How we protect your information

We take reasonable steps to protect your personal information from:

• Unauthorised access.

• Loss or theft.

• Accidental disclosure.

• Unauthorised alteration.

• Destruction or damage.

We use appropriate technical and organisational measures to help keep your information secure and use Norton Antivirus to protect information on laptops and phones to access emails. No information is kept on laptops or mobile phones except in email where you have sent information to.  

Information about you is not shared to anyone unless it is for safeguarding issues or with another health provider who is caring for you (GP or Health Visitor). It can only be requested in writing and with your consent.

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• Disclosure is necessary to protect someone's vital interests.

• There is a serious concern about someone's safety or wellbeing.

• Disclosure is otherwise permitted or required by law.

Where possible and appropriate, we will discuss such disclosure with you first.

7. Who we may share your information with

We do not sell your personal information.

Where necessary and lawful, we may share relevant information with:

• Healthcare or other professionals involved in your care, where appropriate.

• Professional advisers, such as accountants, insurers or legal advisers.

• Organisations that provide essential services to our business, such as booking, payment, email, IT or secure storage providers.

• Regulators, government bodies or law-enforcement authorities where we are legally required to do so.

• Emergency services where disclosure is necessary to protect someone's vital interests.

We aim to share only the information that is necessary for the particular purpose.

8. How we protect your information

We take reasonable steps to protect your personal information from:

• Unauthorised access.

• Loss or theft.

• Accidental disclosure.

• Unauthorised alteration.

• Destruction or damage.

We use appropriate technical and organisational measures to help keep your information secure.

Because health information is particularly sensitive, we take additional care to minimise the information we collect and retain and to protect it appropriately. (ICO)

9. How long we keep your information

We do not keep personal information indefinitely.

We retain information for as long as it is reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting, professional, insurance or regulatory requirements.

Different types of information may be retained for different periods.

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

10. Your rights

You have a number of rights in relation to your personal information.

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you.

• Correct information that is inaccurate or incomplete.

• Request deletion of your information where there is no lawful reason for us to continue using it.

• Request restriction of how we use your information in certain circumstances.

• Object to certain uses of your information.

• Request transfer of your information to another organisation where the right to data portability applies.

• Withdraw consent where we are relying on your consent as our lawful basis.

These rights are subject to certain legal exceptions and limitations.

If you would like to exercise any of your rights, please contact us at:

jaynecozensibclc@gmail.com

We will respond to your request in accordance with applicable data-protection law.

11. Marketing

We may occasionally contact you about our services where we have a lawful basis to do so.

You can ask us to stop sending marketing communications at any time.

We will respect your request.

12. Website cookies

Our website may use cookies or similar technologies to help the website function and, where applicable, understand how visitors use it.

Where consent is required for non-essential cookies, we will provide appropriate information and ask for your consent.

Our use of cookies may be explained in a separate Cookie Policy.

13. Children and young people

Where our services involve children or young people, we take particular care with their personal information.

We will only collect information that is appropriate and necessary for the service being provided and will comply with applicable data-protection requirements.

Where appropriate, we may communicate with or obtain information from a parent or guardian.

14. Information received from someone else

Sometimes information about you may be provided to us by another person, such as a healthcare professional or parent/guardian, where this is appropriate and lawful.

Where we receive personal information from someone other than you, we will handle it in accordance with applicable data-protection requirements.

15. Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes to our services, technology or legal requirements.

We will publish the latest version on our website and update the "Last updated" date at the top of this policy.

We recommend reviewing this policy occasionally so that you remain aware of how we protect your information.

16. If you have a concern

We hope you will feel comfortable contacting us if you have any concerns about the way we use your personal information.

Please contact:

Natu Sanare Lactation and Holistic Services
Email: jaynecozensibclc@gmail.com
Telephone: 07766666023

We will do our best to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Information Commissioner's Office (ICO)

Our commitment to you

At Natu Sanare Lactation and Holistic Services, your trust is important to us.

We are committed to treating your personal information with the same care, respect and confidentiality that we bring to our work with you.

Natu Sanare Lactation and Holistic Services
Supporting you with care, compassion and respect.

A small but important point before publishing: the ICO recommends that a privacy notice accurately reflects the systems you actually use, including where data is stored, any third-party booking/payment/email providers, where those providers process data, and your actual retention periods. (ICO)

So this is a polished website-ready draft, but I would treat it as a template rather than legal advice and check those operational details before putting it live.

. This information is only shared with your consent and can only be shared once the health provider writes to us.

Because health information is particularly sensitive, we take additional care to minimise the information we collect and retain and to protect it appropriately. (ICO)

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